Talk to us
Talk to us
REMOTE SUPPORT
Pick the device you’re on and follow the few steps below. Your technician will stay on the phone with you and read out a code when you need one.
Click the button below to download, then run it. It will ask if you want to allow it to make changes to your computer, select Yes.
If you don’t have admin rights, it will pop up a username and password window. Even if you cancel, we can still connect, but our ability to make changes will be restricted.
Click here for WindowsClick the button below to download, then run the package. If a permission is missing when you run it, your computer will usually prompt you to open the settings screen. We will talk you through assigning the permissions it needs.
You will need the admin account for your Mac. Without it the software can’t run. It will ask for a code, which your technician will read out to you.
Click here for AppleClick the button below and it will open the Play Store. Install the app, then tap Open, or look for the purple icon amongst your apps and run it.
It will ask for a code, which your technician will give you. Then agree to start screen recording so we can see your screen. We can’t click on anything, so we’ll ask you to do that for us.
Click here for AndroidClick the button below and it will take you to the App Store. You can also open the App Store yourself and search for “Take Control Applet”. Install it, then open it, or look for the purple Take Control icon.
It will ask for a code, which your technician will give you. Then agree to start screen recording so we can see your screen. We can’t click on anything, so we’ll ask you to do that for us.
Click here for AppleGive us a call and we’ll walk you through it. NZ 0508 22 48 22, AU +61 8 6185 7832.
Contact us