ACIT Limited (“ACIT,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.
1. Information We Collect
We may collect various types of information from and about users of our website and services, including:
- Personal Identification Information: Name, email address, phone number, postal address, company name, job title, and other similar identifiers. This information is typically collected when you fill out a form, register for an account, subscribe to our newsletter, request a demo, or contact us.
- Technical Data: IP address, browser type and version, operating system, device type, referral sources, pages viewed, time spent on pages, clickstream data, and other similar technical information. This is collected automatically as you navigate our website.
- Usage Data: Information about how you use our website and services, such as features accessed, actions taken, and the frequency and duration of your activities.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
- Financial Data: If you make purchases through our website, we may collect payment information (e.g., credit card details), though this is typically processed by secure third-party payment processors. We do not store full credit card details on our servers.
- Other Information: Any other information you voluntarily provide to us.
2. How We Collect Your Information
We collect information in several ways:
- Direct Interactions: You provide information directly to us when you fill out forms, create an account, communicate with us via email or phone, or interact with our sales and support teams.
- Automated Technologies or Interactions: As you interact with our website, we automatically collect Technical Data and Usage Data using cookies, web beacons, server logs, and other similar technologies.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, search information providers, and publicly available registers.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Services: To operate our website, deliver the services you request, process transactions, and manage your account.
- To Improve Our Website and Services: To understand how users interact with our website and services, diagnose technical problems, and improve functionality, performance, and user experience.
- To Personalize Your Experience: To tailor content and offers to your interests and preferences.
- To Communicate with You: To respond to your inquiries, send you important service announcements, updates, security alerts, and administrative messages.
- For Marketing and Promotional Purposes: To send you newsletters, marketing communications, and information about our products, services, and promotions that we believe may be of interest to you. You can opt out of these communications at any time.
- For Security and Fraud Prevention: To protect our website, services, and users from fraud, unauthorized access, and other illegal activities.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements.
- For Research and Analytics: To perform data analysis, research, and statistical purposes.
4. How We Share Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, customer service, marketing, and IT infrastructure. These third parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share information with our business partners to offer you certain products, services, or promotions.
- Affiliates: We may share information with our current or future affiliates, subsidiaries, and parent companies.
- Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- In Connection with Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with other third parties with your explicit consent.
5. Data Security
We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Right to Access: The right to request access to the personal information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): The right to request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal information under certain circumstances.
- Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: The right to object to the processing of your personal information, particularly for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
- Right to Lodge a Complaint: The right to lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
8. Third-Party Links
Our website may contain links to third-party websites, products, and services. These third parties have their own privacy policies, and we do not accept any responsibility or liability for their practices. We encourage you to review the privacy policies of these third parties before providing them with any personal information.
9. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
ACIT Limited
6/86 Lunn Ave, Mt Wellington, Auckland
it@acit.co.nz
+64 (9) 578 2248