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IT SUPPORT

IT SUPPORT THAT SPEAKS HUMAN.

Good IT support minimises downtime. Great IT support integrates into your business, working with your team and your leaders, not just closing tickets. It's not about fixing problems; it's about optimising your technology so your whole business goes faster.

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ADVISORY

A CTO WITHOUT THE CTO.

Elevate your business and achieve more with a tech stack that enables success. Our specialist IT advisory goes deeper into what tomorrow looks like for your industry, and how to position your IT for a competitive advantage.

With insights into emerging technologies and software to solve common problems, as well as integrations for your existing processes, our expertise brings CTO-level planning to the table, without the overhead of hiring one.

REAL SUPPORT. REAL RESULTS.

Our everyday Support Techs stay on top of your IT, so business is, well, as usual.

  1. 01

    Critical software updates, handled

    Patching across your fleet, on schedule and without disruption, so you're never the business that got hit because a 12-month-old vulnerability was still open.

  2. 02

    Diagnostics before drama

    Our team runs regular diagnostics across your environment, catching slowdowns, failures and risks before your people notice them.

  3. 03

    Industry-aware security compliance

    We know what compliance looks like for healthcare, financial services, manufacturing and pro services, and we keep your day-to-day setup aligned with it.

  4. 04

    One point of contact, expertise of many

    You call one number. Behind it is a team with deep expertise across hardware, software, cloud, security and AI, channelled through someone who already knows your business.

SUPPORT SIZED TO YOUR BUSINESS.

Priced per user, with servers added on. Start with Essentials and pay for help as you use it, or go fully managed with Complete: unlimited support at a fixed monthly cost.

Per-user support

Essentials

Per user, per month

For businesses with lighter needs that want the essentials managed and pay for help as they use it.

  • Named primary and secondary engineer
  • Microsoft 365 Business Premium (Outlook, Word, Excel, PowerPoint, Teams, SharePoint and OneDrive)
  • Microsoft 365 cloud backup
  • Priority response and resolution times
  • Workstation and device monitoring
  • Monthly executive summary report
Charged as used, not included
  • Day-to-day user support and helpdesk
  • OS and application patch management
  • Hardware warranty and vendor liaison
  • Network and connectivity support
  • Access to loan equipment
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Complete

Per user, per month

For businesses that want a strategic technology partner and unlimited support at a fixed monthly cost.

Everything in Essentials, plus (all included)

  • Unlimited day-to-day user support, no hourly charges
  • Priority-based response and resolution times
  • Technology roadmap and quarterly strategy sessions
  • OS and application patch management
  • Workstation and device monitoring
  • Hardware warranty claims and vendor liaison
  • Network and connectivity support
  • Monthly executive summary report
  • Access to loan equipment
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Per server management

Added per server for clients with on-prem or hosted servers.

Essentials

Per server, per month
  • Proactive monitoring and alerting
Charged as used, not included
  • Preventative maintenance, monthly
  • Backup monitoring and monthly test restores
  • OS patching, after-hours
  • Event log, disk and performance checks

Complete

Per server, per month

Everything in Essentials, plus (all included)

  • Preventative maintenance, monthly
  • Backup monitoring and monthly test restores
  • OS patching, after-hours
  • Event log, disk and performance checks
  • Performance and capacity reporting, plus upgrade advice

NO FACELESS CHAT WINDOWS. NO IT ATTITUDE.

We don't believe in faceless service at the end of a phone or chat window. Our people become yours, understanding how you use your tech and how to get more out of it. And they'll do it without the IT attitude.

Our teams are based in Auckland, Wellington and Perth. The furthest we ever off-shore your support is across the Tasman, and only when we genuinely need expertise from another team member. Our skilled, invested people have the technical chops to get your tech humming, and they'll explain what they're doing in language that means something.

CORE. THE FOUNDATION.

IT Support lives at the centre of our Connected Technology Model. It's the foundation everything else builds on, your hardware, your software, your security. Without it humming, nothing else can.

See the model →

SUPPORT IS ONE PART OF THE STACK.

PROACTIVE MONITORING

Stay a step ahead of issues.

We watch your hardware, networks and patching, so problems never become outages.

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PROCUREMENT

Right gear. Right price.

Hardware and software sourced through strong vendor relationships. Microsoft, Google, Adobe and more.

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TALK TO A REAL HUMAN.

Tell us what's frustrating you about your current IT support. We'll tell you what an ACIT relationship would look like.

Book a discovery call