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CASE STUDY: FLUID CONNECTORS
Fluid Connectors manufacture, warehouse and distribute hydraulic fittings and hoses across Australasia. They didn't want to keep managing IT vendors, they wanted to focus on the product. So they handed the whole stack to us.
THE CHALLENGE
Fluid Connectors had built a great business on hydraulic fittings, but the technology behind it had grown into a patchwork. Different vendors for hardware, custom software, hosting and ecommerce, each with their own ticket system and their own way of doing things. Every time something broke, the first job was figuring out whose fault it was. Time the leadership team should have been spending on the product was going on coordinating IT.
THE SOLUTION
We rebuilt the technology around how Fluid Connectors operate. Core infrastructure, servers, workstations, printers, M365, managed by us across all sites. A custom orders and inventory app with intelligent forecasting across multiple warehouses. A connected ecommerce platform that matches how trade buyers purchase hydraulic fittings. Security woven through every layer. All from one team, with one shared view for the leadership group to see across.
THE OUTCOME
Today, Fluid Connectors spend their time on what they're good at: designing, manufacturing and distributing hydraulic fittings across Australasia. The technology runs in the background, monitored and improving every quarter. When something needs attention, they call one number. When the business wants to do something new, they have a partner who already knows how it all fits together.
WHAT CHANGED
WHAT'S IN THE STACK
Workstations, servers, printers, networks, cloud phones, Microsoft 365, helpdesk and proactive monitoring, managed end-to-end.
Intelligent forecasting across multiple warehouses. Built around how Fluid Connectors' team works, not an idealised version.
Trade buyers can browse stock, repeat-order, see account terms and track shipments, the way the industry buys.
CERT10-aligned baseline, monitored endpoints, MFA across the board, and staff training so the team is part of the defence.
"We don't think about IT vendors anymore. We think about hydraulic fittings."
— Fluid Connectors leadership team
Tell us what your team is currently spending time on that they shouldn't be. We'll show you what the alternative looks like.
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