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Building a strong support relationship

Despite having industry standard tools, you are unlikely to find a generic support solution that actually satisfies all of your own needs.

Fortunately, our customised service agreements take care of that. These agreements ensure you never have to settle for mismatched services or struggle
to communicate with providers who lack essential expertise.

The ACIT support team delivers targeted knowledge and problem-solving assistance that suits your specific situation, regardless of how heavily you depend on unique solutions.

Our approach to IT service is designed to support the networks you know your business needs and never forces you to compromise on inferior alternatives.

Customised Support Service Agreements

What differentiates ACIT consultants from tech specialists is that we’ve built a human-oriented culture that focuses on fostering healthy relationships with
our clients and the actual users, instead of just being faceless support techs who run routine maintenance and respond to queries.

We connect our clients with highly trained and invested team members who have the necessary technical understanding to help your staff do their job.

We help your people improve resource utilisation so you can meet your short- and long-term operating targets.

While other IT support organisations are more than willing to keep your system ticking along with ever increasing support tickets which means higher bills, our consultants will resolve your immediate problems but also suggest ways to prevent the common issues recurring.

Understand the need for pro active support

We know your business is unique. Even if your operations are similar to a competitor’s, the way you employ technologies sets you apart.

We provide common IT tools, hardware and software like Microsoft, HP and Webroot, which can be configured with various specific settings that let your business customise their operation. In addition, you can run custom software and services on top of the common underlying operating systems.

IT Infrastructure

This is the most essential and fundamental support function. If your networks and IT are not working, your business stops. So we make sure your systems have maximum up-time to keep your business running.

We integrate IT systems and networks to increase your business operating time and efficiency. One way we facilitate this is by having a monthly Preventative Maintenance programme, and, if you do have operating issues, our team provides first-class support for your staff to get them back online as soon as possible.

Be confident that your systems are working

As a part of ACIT’s ongoing support, we monitor hardware diagnostics, network support and software maintenance so your business can keep operating without getting bogged down with all the technical issues happening behind the scenes.

Stop struggling to make your needs understood

The IT realm can be quite a difficult one to understand if it’s not your area of expertise.

Our IT support experts speak to you and your staff in a way that can be easily understood so you know what is happening and how your problems will be resolved.