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IT Support Services

        At ACIT our IT support services minimise the
amount of work you have to put in to keep the individual gears turning smoothly.

We have someone who will stay on top of your IT needs,
like software updates, diagnostics and security compliance for your business, so you don’t have to. This helps keep things efficient, effective, and low cost for your network
or IT system.

Here's how we help you focus on the bigger picture.

 

Understanding the Need for Proactive Support

We know your business is unique. Even if your operations are similar to a competitor's, the way you employ technologies sets you apart.

We provide common IT tools, hardware and software like Microsoft, HP and Webroot, which can be configured with various specific settings that let your business customise their operation. In addition, you can run custom software and services on top of the common underlying operating systems.

Building a Stronger Support Relationship

What differentiates ACIT consultants from tech specialists is that we've built a human-oriented culture that focuses on fostering healthy relationships with
our clients and the actual users, instead of just being
faceless support techs who run routine maintenance
and respond to queries.

We connect our clients with highly trained and invested team members who have the necessary technical understanding to help your staff do their job.

We help your people improve resource utilisation so you can meet your short- and long-term operating targets.

While other IT support organisations are more than willing to keep your system ticking along with ever increasing support tickets which means higher bills,
our consultants will resolve your immediate problems but also suggest ways to prevent the common
issues recurring.

Be confident that your systems are working

As a part of ACIT’s ongoing support, we monitor hardware diagnostics, network support and software maintenance so your business can keep operating without getting bogged down with all the technical issues happening behind the scenes.

Customised Support Service Agreements

Despite having industry standard tools, you are unlikely to find a generic support solution that actually satisfies all of your own needs.

Fortunately, our customised service agreements take care of that. These agreements ensure you never
have to settle for mismatched services or struggle
to communicate with providers who lack
essential expertise.

The ACIT support team delivers targeted knowledge
and problem-solving assistance that suits your specific situation, regardless of how heavily you depend on unique solutions.

Our approach to IT service is designed to support the networks you know your business needs and never forces you to compromise on inferior alternatives.

Stop Struggling to Make Your Needs Understood

The IT realm can be quite a difficult one to understand if it’s not your area of expertise.

Our IT support experts speak to you and your staff in a way that can be easily understood so you know what is happening and how your problems will be resolved.

IT Infrastructure

This is the most essential and fundamental support function. If your networks and IT are not working, your business stops. So we make sure your systems have maximum up-time to keep your business running.

We integrate IT systems and networks to increase your business operating time and efficiency. One way we facilitate this is by having a monthly Preventative Maintenance programme, and, if you do have operating issues, our team provides first-class support for your staff to get them back online as soon as possible.

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